Answers to common questions about plans, installation, billing and support.
How long does installation take?
Most home connections are installed and activated within 24-48 hours of booking, subject to fiber availability at your address.
Are your broadband plans truly unlimited?
Yes. All home plans come with unlimited data at the plan's listed speed — no daily FUP caps.
Do you provide static IP addresses?
Yes, static IP is available as an add-on for home plans and included with most business leased line plans.
What if my connection goes down?
Our 24/7 support desk is reachable by phone and WhatsApp. Most faults are resolved remotely or with an on-site visit within the same day.
Is there a security deposit or installation charge?
Standard installation is free on most plans. Any applicable deposit or equipment charge will be clearly communicated before installation — no hidden costs.
Can I upgrade my plan later?
Absolutely. You can upgrade or downgrade your plan anytime by contacting our support team.
