Refund & Cancellation Policy

Any installation or activation charge communicated to you at the time of booking is payable in advance and is generally non-refundable once our technician has visited your premises and completed the installation, since equipment and manpower costs have already been incurred.

If a payment is deducted from your account but the connection could not be activated due to a technical or feasibility issue on our end, the amount will be refunded in full to the original payment method, typically within 7–10 business days of the issue being confirmed.

You may request cancellation of your broadband or business plan at any time by contacting our support team through phone, WhatsApp, email or the Contact form on this website. Cancellation requests received less than 7 business days before the end of your current billing cycle will take effect from the following billing cycle; any amount already billed for the current cycle is not refunded on a pro-rata basis.

Any router, ONT or other equipment provided by us on a loan/rental basis as part of your plan must be returned in good working condition upon cancellation. Charges may apply for equipment that is not returned, or is returned damaged beyond normal wear and tear.

If you have paid in advance for a period of service (for example, a quarterly or annual plan) and cancel before that period ends, any refund for the unused period will be assessed on a case-by-case basis and is at the discretion of Shree Maurya Infoway, after deducting applicable installation, equipment and administrative costs.

To request a refund or cancellation, please contact our support team with your registered name, phone number and connection/account details so we can process your request promptly.

Reach our support team through any of the channels below: